Terms & Conditions
These terms and conditions form the basis on which you can visit us and our website. Please read them carefully as they contain important information.
General Terms & Conditions
This site is owned and operated by The Cheese Delicatessen Keswick Ltd
We are registered in England & Wales at Unit 9, Packhorse Court Keswick Cumbria CA12 5JB. Our Company number is 11307519
We welcome customer feedback and are always grateful for your comments.
If you have any queries about these terms and conditions, or if you have any comments or complaints on or about our website, please feel free to contact us at firstname.lastname@example.org, Tel 01768773377.
The contract between us
We must receive payment of the whole of the price for the goods that you Order before your Order can be accepted. Your payment of the price for the goods represents an offer on your part to purchase the goods, which will be accepted by us when we send to you an email that the goods have been dispatched. Our acceptance of your Order brings into existence a legally binding contract between us.
Accuracy of content
We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. Any weights, dimensions and capacities given about the goods are approximate only.
All Orders are subject to acceptance and availability. If any of the items you have ordered are not in stock, we will contact you by e-mail or phone. You will have the option either to wait until the unavailable item is in stock or to accept a replacement of the same or greater value, or cancel the unavailable item from your Order. The remainder of your Order will be processed and delivered.
The prices payable for your Order are as set out in our website. All prices are inclusive of VAT at the current rates and are correct at the time of entering information.
You will be required to pay for delivery and it might not be possible for us to deliver to some locations outside of the United Kingdom. Please note that there are incremental charges for delivery to the Isle of Wight, the Isle of Man, the Scottish Isles, parts of Scotland, Northern Ireland and the Channel Isles. Our delivery charges are set out on the delivery information page in our website.
To ensure product quality, and to maintain freshness, all Orders are dispatched for next day delivery.
We will deliver the goods to the address you specify for delivery in your Order. It is important that this address is accurate as we cannot accept liability for delivery to an incorrect address/postcode supplied by the customer. We cannot accept any liability for any loss or damage to your Order once delivered in accordance with your delivery instructions (unless this is caused by our negligence.
Your Order can be delivered to your place of work if this is more convenient.
We will aim to deliver your Order by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to anything beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.
Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
Please be aware that our fresh produce packaging can only guarantee that your goods are temperature-controlled for 24-36 hours after dispatch. Claims for breakages or other damage must be made to us in writing or by email within 48 hours of receipt.
Under the Distance Selling Regulations, perishable items such as fresh food are specifically excluded from the Right to Cancel. You must ensure that you want the product you order as we regret we are unable to offer a refund simply because you change your mind. If you believe that a perishable product is in unsatisfactory condition on arrival, you should contact us immediately. We select the finest quality produce and will replace or make a refund in respect of any item which does not arrive in good condition or is lost in transit. This does not affect your statutory rights.
For non-perishable goods, you have the legal right under the Distance Selling Regulations to cancel your Order within seven days of receipt of your goods (with the exception of any made-to-order items). You do not need to give us any reason for cancelling your contract nor will you have to pay a penalty. However, you will need to notify us by email or post if you wish to cancel your contract. For non-perishable items, you shall bear the cost of any product returns except where the product is faulty or in an unsatisfactory condition.
Returned goods must be received within twenty-one days of delivery. Once you have notified us that you are cancelling your contract, any sum debited to us will be re-credited to your account as soon as possible and in any event within thirty days of your Order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when they were delivered to you.
If you notify a problem to us, our only obligation will be, at your option:
-to make good any shortage or non-delivery;
-to replace or repair any goods that are damaged or defective; or
-to refund to you the amount paid by you for the goods in question in whatever way we choose.
Our total liability for any claim whatsoever shall not exceed the value of the goods supplied to the customer. We shall not be liable for any consequential loss whatsoever.
Sales of alcohol
In accordance with the Licensing act 2003, it is illegal to sell or deliver alcohol to anyone under the age of 18. By agreeing to these terms and conditions, you confirm that you are over 18 years of age, and that the alcohol purchased is only for adult consumption. We reserve the right to contact the person ordering / the cardholder to confirm that alcohol orders are by over 18s only. We encourage responsible drinking.
The Cheese Delicatessen Keswick Ltd is committed to protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with. The purpose of this statement is to set out how we use any personal information that we may obtain from you.
Data Protection Act 1998
We are compliant with the Data Protection Act and comply with the Act in all our dealings with your personal data.
You can visit our website without telling us who you are and without revealing any information about yourself. If, however, you purchase from our site you will be asked to provide certain personal information. In processing your Order, we will only use your personal information to respond to your enquiries / Orders, process deliveries, and to communicate with you regarding Orders, products and promotional offers. Payments are made through a third party and no card details are kept by ourselves. We provide information about you to the courier company to ensure the successful completion of your Order. They only have access to the information needed to effectively perform their function for you, but may not use it for any other purposes.
We will store this data and hold it on computer or otherwise.